Your order will normally be processed within 1-6 hrs of from it being placed. The stock is ready for processing and shipping within our warehouse facilities. You will receive email notifications for each stage of the processing and delivery process. If your order is received on weekends or outside factory opening hours it may be processed or it may be shipped the next business day. Generally if the order is received before 4pm it is shipped that day and for most capital cities within Australia there is next day delivery.

Within Australia

The following table represents the two shipping options you will have selected during the checkout process. The costs are calculated directly from Australia Post systems and we do not charge any processing fees. The data below may change from time to time as Australia Post changes their pricing system without notification, however your charges are correct in your order with a realtime lookup calculation to Australia Post based upon the garments and their weights you may have ordered and your delivery address.

We offer guaranteed delivery on Australia Post Express Parcels and will re-ship and replace your order free of charge if the parcel is lost. However, we do not accept responsibility if you select Australia Post Regular Parcels and the the parcel is lost. We highly recommend you select Express parcels within Australia.

International

International orders are shipped via Australia Post Airmail. The delivery time is generally between 3 and 10 business days. We offer two methods and the costs are calculated directly from Australia Post in realtime and there are two many variables to list pricing.

We offer guaranteed delivery on Registered Australia Post Airmail and will re-ship and replace your order free of charge if the parcel is lost. However, we do not accept responsibility if you select Australia Post Airmail without signature and the the parcel is lost. We highly recommend you select Registered Australia Post Airmail as a preferred shipping method. Currently this is an extra $5 charge from Australia Post and we automatically ship it for you as Registered.

Once your order has shipped you will receive an email notification. If you have selected a traceable method (Registered International Airmail), you can track it by logging on to your account, retreiving the tracking number associated with your order and entering this number into Australia Post Tracking Facility here.   Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please log on to your account or contact us here.

There are many countries that charge customs or import duty fees. These fees are the responsibility of the customer. We suggest you determine your own countries import duties from your local customs office to determine if it is applicable.

However, if your shipping address is outside Australia the prices you are paying do not include Sales tax or GST.

If you have any questions please email service@watersun.com

You may specify a different shipping address to your billing address.

We do not ship to International P.O. Boxes.

An email notification is sent to the email address provided for each stage of the delivery process.

You may also check the order status by logging into your account at the top 'Customer log in' or click here. Select 'Orders', follow the search directions or select all orders and then click on the order you wish to check. This will display the invoice for your order with the current status. If the parcel was shipped by a traceable method you can note the tracking number on the invoice and do a lookup using the links below:

• - Check your Watersun Swimwear shipping status via Australia Post (Australia Post Express parcels)
• - Check your Watersun Swimwear shipping status via UPS (U.S. only)

We process orders within 12 hours on business days. Your order should arrive within a few days within Australia, or from 5 to 15 days for international deliveries.

If this time has been exceeded please check your tracking number if your shipping method was a tracable method or contact us either via email service@watersun.com or by telephone here.

Please note: We do not accept responsibilty for lost packages that were shipped via a non-traceable method.

If you've made an error on your order (an address error, put the wrong items in your shopping cart, etc) please contact us immediately via email service@watersun.com or by telephone here and we will correct this for you.

We begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction.

When you register as a customer you are able to enjoy many benefits, including our quick and easy express checkout process, where you don't need to enter your address details each time for example, saving your wishlist or shopping bag contents and checking your order status online.

If you've forgotten your password, simply go to your account at the top 'Customer log in' or click here., click 'Submit' and you will be prompted by 'Recover password' - enter your email address and it will be sent to you via email shortly thereafter.

We currently accept VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL.

Australian shipping destinations - To comply with Federal laws if you are within Australia the prices shown are GST inclusive. The final invoiced amount includes 10% GST on the products purchased.

International shipping destinations - If you are outside of Australia the prices shown are exclusive of GST (or sales tax). The final invoiced amount is GST free.

In any case, if the shipping destination is within Australia the final invoiced amount includes 10% GST on the products purchased.

Watersun Swimwear respects your privacy. Information we collect from our Web site is used exclusively by us to improve the products and services we offer. It enables us to continually update our styles, colors, and selections to better meet your needs. In addition, we may use this information to update our mailing lists in order to send you the latest Watersun Newsletters or catalogs.

Our Privacy statement is here.

Shopping at Watersun Swimwear is safe and secure. We comply with banking and credit card security protocols including the following:

- Encryption methods within our system and banking gateway.

- Encrypted transmission of cardholder data, network scans, physical access controls and activity monitoring and logging.

- No credit card details are stored or captured by us, only the banking institution has the complete transaction details.

- We have taken every precaution to ensure that your credit card transactions are completely secure. Ordering information is protected from security threats by a technology called Secure Sockets Layer (SSL). SSL stands for Secure Socket Layer technology. It is the industry standard method for securing the transfer of sensitive data such as credit card information between a web browser and a server. Having an SSL certificate enables the data to be encrypted so that it can only be read by the authorized server - even if the encrypted data is intercepted it is unreadable.

- When you are visiting our shop you can verify our security in the form of a padlock on the site, and in the address (URL) bar the letter 's' is added to the 'http:' A Dedicated SSL certificate protects your information providing a secure, encrypted link between a our website and you for all online transactions

Should any item fail to meet your expectations, simply return it to us within 1 year (365 days) from the original shipping date in a new and unused condition and we will gladly exchange it, refund your merchandise price or create a credit note on your account by sending a gift certificate of the value of the original product ordered price.

Fill out the Return/Exchange Form on the back of the tear away portion of your invoice, indicating the following:

Once the garment is received we will process it immediately and send notification to you.

• Refunds will be credited to your credit card or paypal account immediately
• Exchanges will be processed immediately.
• Should an requested exchange garment not be available we will contact you by email to determine whether you wish to wait for stock, or have a refund or a store credit in the form of a gift certificate. This credit will never expire.
• If a discount coupon was used the discounted amount is not refunded but will be applied to an exchange.
• If a gift certificate was used this will be re-credited and notification sent to you with the new value.

We have designed our swimwear range such that you may select any top and mix and match with any bottom. By following the size charts you will be able to select the perfect size.

Gift certificates may be purchased for amounts between $10 and $500. The validity period may vary from time to time - from 3 months to a year from issue date. If a store credit is issued for a returned garment, the gift certificate will not expire.

There are no restrictions on the use of the gift certificate and it may be used for products or shipping. Unlike a discount coupon code which is entered on the first checkout page, the gift certificate number is entered during the payment methods page. If there is insufficient value on the gift certificate, the payment page will prompt for the difference between the gift certificate value and the shopping bag total value.

If gift certificates are used in conjunction with a promotional code or discount code (or voucher), please enter the discount code first at the first page of checkout and then enter the gift certificate number on the checkout payment page. The process will automatically determine the correct payment.

Be sure to sign up for our newsletter to receive great promotional codes!

When using a promotional code, it will be issued as a discount voucher with a a promotional code or as a unique code. Please read the entire list of restrictions associated with that promotion.  The promotion rules and restrictions are listed on the promotional email you received.  If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at service@watersun.com or call +61 3 9 466 4144 9am - 5pm Australian EST

If you return items purchased using a promotional code, we will pro-rata your refund to reflect the promotional discount. 
To qualify for a specific promotion, your order must be placed during the specified promotion period. We can not apply discounts or promotions to previous orders.

If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount.